Case Study: EBSCO Media Chooses Onehub for Online Collaboration and File Sharing

EBSCO Media chooses Onehub to create a better customer portal experience and enable sales team

EBSCO Media, Alabama’s largest commercial printer chooses Onehub to make it easy for their customers to share important business information with them.

ebsco-screenshot

EBSCO Media is Alabama’s largest commercial printer offering a full-service printing experience for customers across the United States. EBSCO provides offset and digital printing excellence as well as the ability to design, bind, fulfill, and mail custom-printed pieces. In business more than 60 years, EBSCO Media operates its 130,000 square-foot production facility and 50,000 square-foot warehouse in Birmingham, Alabama 24 hours a day, 7 days a week.

Situation
EBSCO receives hundreds of files a month from customers who need printing services. These files are typically InDesign, PDFs, and Quark files or any other file type used in desktop publishing. They also need to share different types of graphical and audio-video media files, spreadsheets, and presentation documents with partners.

Prior to finding Onehub, EBSCO hosted its own solution using a legacy file sharing product. EBSCO understood their current file sharing system had limitations and proactively looked for a better solution.

Solution
EBSCO Media found that Onehub was what they were looking for — and more.

benefits

“I wanted a third party solution that we could brand to look like our own. A solution that would work well for everyone, and is easy to use regardless of their computer knowledge. It needed to be web-based and have a way to segregate notifications so that the proper people are notified when files are uploaded,” says Randy Jamerson, Prepress Systems Administrator. “We also needed the ability to control access to specific files and folders so that customers could view only the files that belonged to them, not everything on the system. Onehub’s page and folder level permissions provided EBSCO Media with this functionality.”

EBSCO uses Onehub to make it easier for customers to upload files and for the customer service representatives and sales representatives to more easily access these files and related information. It’s a win–win for all parties involved.

“Our customers are overwhelmingly positive about the change from using traditional FTP to Onehub. Our salespeople now have more access to files without having to wade through information that doesn’t pertain to them. We are also using Onehub internally as an intranet for sales resources and training information.” says Randy Jamerson.

Announcing Onehub Sync

collaboration

Research suggests that 50% of valuable business information and files are stored on individual employee computers. That is a huge amount of important business insights and possible ideas that aren’t available to other people inside your company or your business partners and clients outside of your company. There they are locked away on individual computers.

This is why we are excited to announce Onehub Sync.

Onehub Sync makes it easy to unleash the files and information stored on individual computers by creating a link to your Onehub workspaces in the cloud. This way you can not only share files and collaborate with people inside your company but also outside your company. It makes information sharing with external partners and vendors or even customers seamless and easy. By connecting your computer to the robust collaboration tools offered in Onehub Workspaces you can more productively and efficiently work with people inside and outside your firewall.

Want to see it in action? Watch this short video.

How it works:
You download the Onehub Sync client to your computer and install. A Onehub folder will be created in your “Documents” folder. You can determine which Onehub Workspaces you would like to sync and turn them on in the Onehub application. When you put files into the Onehub folder on your computer it continuously syncs those files to your client extranets, partner portals, or internal department intranets on Onehub and vice versa. Everyone gets notified via email of new files and changes that are synced so you’re always on the same page. Onehub Sync provides a seamless connection from your computer to the cloud and from your office to others around the world.

We are happy to have Onehub Sync applications available for both Mac and Windows. We will be releasing these to our customers over the next few weeks.We look forward to hearing your feedback about this great new feature. If you are a customer and would like to try Onehub Sync, please contact us at info@onehub.com or 1-877-644-7774.